Frequently Asked Questions
Answers to the most common questions about our products, orders, shipping, payments, and returns.
If your question is not listed here, please contact us at support@transitmint.com and we will respond within one business day.
Ordering
Is it safe to enter my payment information?
Yes.
Our website uses SSL (HTTPS) encryption to protect your information. All payments are processed securely through PayPal.
We do not store or have access to your credit card details, bank information, or PayPal login credentials.
Can I change or cancel my order?
Please contact us as soon as possible at support@transitmint.com.
Orders may be modified or canceled before they are shipped. Once shipped, changes are no longer possible, but eligible items may be returned according to our Return Policy.
Will I receive an order confirmation?
Yes.
You will receive an order confirmation email after your purchase is completed.
If you do not see it, please check your spam or junk folder before contacting support.
Do you charge sales tax?
If required by applicable U.S. regulations, sales tax will be calculated at checkout and shown before payment is completed.
Shipping & Delivery
Where do you ship?
We currently ship within the United States.
Shipping availability may vary depending on destination and carrier conditions.
How much does shipping cost?
Shipping costs (if applicable) are displayed at checkout before payment.
Any free shipping promotions will be clearly shown on the website.
How long will my order take to arrive?
Orders are typically processed within 1–3 business days.
Delivery times vary depending on destination, carrier, and external conditions.
Tracking information will be provided once your order ships.
How do I track my order?
After shipment, you will receive an email with tracking details.
Please allow up to 24 hours for tracking updates to appear.
My tracking shows delivered, but I haven’t received my package.
Please check:
- Around your home or porch
- Mailroom or package locker
- With neighbors or household members
If the package is still missing, contact us for assistance.
Returns & Refunds
What is your return policy?
Eligible items may be returned within 30 days of delivery.
Items must be unused and in original packaging.
Please contact us before returning any item.
Who pays for return shipping?
If the item is defective, damaged, or incorrect, we may assist with return shipping.
For other returns, the customer may be responsible for return shipping costs.
How long does a refund take?
Refunds are typically processed within 5 business days after the returned item is received and inspected.
My item arrived damaged. What should I do?
Please contact us within a few days of delivery and include:
- Order number
- Photos of the product
- Photos of the packaging
- Description of the issue
We will review and provide a resolution.
Can I exchange an item?
We do not currently offer direct exchanges.
You may return eligible items and place a new order.
Product Questions
How do I choose the right desk lamp?
Consider:
- Brightness level
- Color temperature options
- Dimming features
- Desk size
- Lamp height and adjustability
Are floor lamps suitable for apartments?
Yes.
Floor lamps are commonly used in apartments because they provide lighting without permanent installation.
How do I know if a wall lamp requires hardwiring?
Each product page clearly indicates whether the lamp is:
- Plug-in
- Hardwired
Please review specifications before purchasing.
Are your products compatible with U.S. standards?
Yes.
Products are designed for standard U.S. electrical use where applicable. Specific details are listed on each product page.
About Transitmint
Who operates Transitmint?
Transitmint is operated by an independent U.S. retail business focused on practical home lighting products for everyday use.
How can I contact customer support?
Email: support@transitmint.com
Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
We aim to respond within one business day.
Company Information
Company Name: HUGOPANGHU TECHNOLOGY LLC
Address: 4870 BROWNSBORO CTR, LOUISVILLE,KY 40207
Email: support@transitmint.com