Refund policy

At Transitmint, we want you to feel confident when shopping with us.

This policy explains how returns and refunds work, which items qualify, and what you can expect throughout the return process.

If you have any questions, please contact us at:

Email: support@transitmint.com

1. Return Window

You may request a return within 30 days of the delivery date.

Return requests submitted after 30 days from delivery cannot be accepted.

Please use your order tracking information to confirm the delivery date.

2. Eligible Return Conditions

To qualify for a return, items should meet the following conditions:

Unused and in the same condition as received
Returned with original packaging when possible
Include all accessories, manuals, and included components
Include order information for verification

Items that do not meet these requirements may not qualify for a refund.

3. Non-Returnable Items

We cannot accept returns for:

Items requested after the 30-day return period
Used, installed, modified, or damaged products caused by improper handling
Items missing original packaging or important accessories
Custom or personalized products, where applicable
Items that do not meet the return requirements listed above

4. How to Start a Return

Step 1

support@transitmint.com

Please include:

Order number
Reason for return
Photos of the product if it is damaged or defective

Step 2

Our support team will review your request and respond within one business day with return instructions if approved.

Step 3

Package the item securely and ship it using a trackable shipping method.

Please keep your tracking information until the return process is complete.

Step 4

Once the returned item is received and inspected, we will notify you of the refund decision.

5. Return Shipping Costs

If the return is caused by our error

Examples include:

Defective items
Items damaged during shipping
Incorrect items received

We will review the situation and provide appropriate return assistance when applicable.

If the return is customer-initiated

Examples include:

Changed mind
Ordered the wrong item
Product does not match personal preference or needs

Return shipping costs may be the customer’s responsibility.

No restocking fees apply.

6. Return Address

Please do not send return items without contacting us first.

After your return request is approved, we will provide the correct return instructions and address.

Returns sent without authorization may not be processed.

7. Refund Process

After receiving your returned item, we will inspect it within approximately 2 business days.

You will receive an email notification once your refund has been approved.

Approved refunds are generally processed within 5 business days after approval.

Additional processing time may vary depending on external processing timelines.

8. Exchanges

We do not currently offer direct exchanges.

If you need a different product:

Return the original item if it meets return requirements
Place a new order separately

Each order is handled independently.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 business days of delivery.

Please provide:

Order number
Description of the issue
Photos of the product
Photos of the packaging

We will review the situation and provide an appropriate solution, which may include replacement or refund options.

10. Late or Missing Refunds

If you believe your refund has not been received:

Confirm that the return process has been completed
Allow additional processing time after approval
Contact our support team if the issue continues

We will assist you with checking the status of your refund request.

11. Contact Information

For questions about returns or refunds, please contact:

Brand: Transitmint
Email: support@transitmint.com

Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

We typically respond within one business day during support hours.